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FAQs

Getting Started with Paid Payroll
Getting Started
What is Paid, and how does it work?

Paid is a free, user-friendly payroll platform offering fast, reliable payroll services, including tax filing, compliance tracking, direct deposit, and additional benefits like high-yield Paid™ Checking Accounts, the ability to get 25% of net pay 2 days early, and a robust rewards program.

You can view features and benefits here. Paid’s additional offerings help employers retain employees by creating more value out of the same payroll.

Who is Paid built for?

Paid is designed for small to medium-sized businesses with 5 to 200 employees seeking a payroll solution that will optimize their cost efficiency and cash flow, with additional benefits like high-yield Paid™ Checking Accounts, the ability to get 25% of net pay 2 days early, and a robust rewards program that gets you 3x points on direct deposit and 3x on spend—you can earn more from your paycheck with Paid! 

How does Paid payroll help small businesses save time and money?

By automating payroll processes and offering core services for free, Paid reduces administrative tasks and eliminates payroll service fees. Plus additional benefits like high-yield Paid™ Checking Accounts, the ability to get 25% of net pay 2 days early, and a robust rewards program bring value to both employers and employees. With 3x rewards points on direct deposit and 3x on spend—you can earn more from your paycheck with Paid! 

How do I sign up for Paid payroll?

You can sign up for Paid by creating an account here and following the setup wizard to configure your payroll settings. 

What do I need to get started?

You'll need basic business information, employee details, and banking information to set up payroll and your high-yield Paid™ Checking Account.

Are there any fees with Paid?
There are no fees for Paid's core payroll. Optional premium features and additional services are clearly outlined and priced, with no surprises. 
How can Paid offer free payroll?

We strongly believe that core payroll should be free.


Paid can offer free payroll because we provide other services to your business, such as high-yield business checking, automated payroll, flexible compensation modules and employee-focused, market-leading financial services products. Our revenue is generated through optional premium features and services that are complementary to payroll, and that help optimize your business’s success and employee engagement.


Paid offers value-packed additional benefits for employers and employees, like high-yield Paid™ Checking Accounts, the ability to get 25% of net pay 2 days early, and a robust rewards program. 

When employers and employees are in complete alignment and leverage premium services for their mutual benefit - payroll can be free. 

Payroll Processing & Compliance
Payroll Processing
How does payroll processing work with Paid?

Paid automates payroll calculations, tax withholdings, and direct deposits, ensuring timely and accurate payments.

What taxes and deductions does Paid handle automatically?

Paid manages federal and state income taxes, Social Security, Medicare, and other standard deductions – and automatically files on the company's behalf.

Can I run payroll for contractors as well as employees?

Yes, Paid supports payroll processing for both W-2 employees and 1099 contractors.

Does Paid help with compliance and tax filings?

Absolutely, Paid stays up-to-date with federal and state regulations to ensure compliance and handles tax filings on your behalf.

How do employees access their pay stubs and tax documents?

Employees can access their pay stubs and tax documents through their personal Paid accounts online at: app.hellopaid.com/sign-in 

Paid™ Checking Accounts (Payroll Banking Perks)
Paid Checking
What is a Paid™ Checking Account?

A Paid™ Checking Account is a high-yield checking account offering 2.50% annual percentage yield (APY), the ability to get 25% of net pay 2 days early, a robust rewards program and access to a debit card – all integrated seamlessly with your payroll.1

How does a Paid™ Checking Account integrate with payroll?
Employees can receive their pay directly into their Paid™ Checking Accounts, facilitating immediate access to funds and receiving 3x rewards points upon deposit.
Do employees have to use a Paid™ Checking Account, or can they use their own bank?
Employees can choose to use their own bank accounts or opt for a Paid™ Checking Account to enjoy additional benefits—like high-yield Paid™ Checking Accounts, the ability to get 25% of net pay 2 days early, and a robust rewards program. With 3x rewards points on direct deposit and 3x on spend—you can earn more from your paycheck with Paid! 
How do employees sign up for a Paid™ Checking Account?
 Employees can sign up through their Paid account dashboard, following a simple setup process.
Do employers get any benefits for encouraging employees to use Paid™ Checking?
Yes, employers may see increased employee satisfaction and retention due to the financial wellness benefits offered. And employers can access the same benefits like high-yield Paid™ Checking Accounts, the ability to get 25% of net pay 2 days early, and a robust rewards program. With 3x rewards points on direct deposit and 3x on spend—you can earn more from your paycheck with Paid! 
Rewards & Benefits
Rewards
What rewards do employees earn with a Paid™ Checking Account?

Employees earn 3 reward points per $1 deposited when 100% of net pay is deposited into the Paid™ Checking Account, and 3 reward points per $1 spent using the Paid™ Debit Card. Earning rewards when you deposit your pay into your Paid Checking Account means you’re earning MORE from your paycheck!

What benefits do employers get by using Paid Payroll?

Employers benefit from free core payroll services, automated tax filings, and access to premium features that enhance business operations. Plus, employers can access the same benefits like high-yield Paid™ Checking Accounts, the ability to get 25% of net pay 2 days early, and a robust rewards program—3x rewards points on direct deposit and 3x on spend.

How does Paid’s rewards program work?
The rewards program allows employees to earn 3x points on direct deposits and 3x on debit card spending, which can be redeemed for cash or various perks. You can view full Rewards Program terms here. 
Do I need to meet any requirements to qualify for rewards?
To maximize rewards, employees should deposit 100% of their net pay into their Paid™ Checking Account and use the Paid™ Debit Card for purchases.
How often are rewards and benefits paid out?
Rewards points on direct deposits are credited immediately and rewards points on spend upon verification of qualifying debit card transactions.
Are there any fees or requirements to access these perks?
There are no fees for using Paid's core payroll services, checking accounts, and rewards; optional premium features are clearly outlined and priced.
Payments, Deposits & Timing
Payments
When do employees get paid with Paid Payroll?

Employees are paid on scheduled pay dates, as determined by the employer, with funds typically available immediately upon deposit.

How does Paid Payroll handle direct deposit?
Paid facilitates direct deposits to employees' chosen bank accounts or Paid™ Checking Accounts efficiently.
Can employees split their paycheck between different bank accounts?
Yes, Paid supports direct deposit for up to three accounts per employee.
What happens if payday falls on a holiday or weekend?
Paid adjusts the payroll schedule to ensure employees receive funds on the last business day before the holiday or weekend.
How does Paid Payroll ensure payroll funds are secure?
Paid employs advanced encryption and secure server environments to protect all financial transactions.
Managing Payroll & Accounts
Managing Payroll
How do I make changes to my payroll settings?

You can update payroll settings through your Paid account dashboard under the settings section.

Can I cancel or adjust a payroll run after submission?

Modifications to payroll runs depend on the processing status; contact Paid support for assistance. We offer comprehensive support through various channels including:

What happens if I hire or lose an employee?

You can add or remove employees in your Paid account to reflect staffing changes.

Paid Payroll Support
Paid Payroll Support
How do I contact customer support?

We offer comprehensive support through various channels including:

Our dedicated team is available to help you with any questions or issues you may encounter.

Employee Payroll and Checking Account Questions
Employee Payroll
What rewards are available to employees?

Employees get all of the benefits of Paid! 

  • Free checking account with 2.50% annual percentage yield (APY)
  • The option to receive 25% of your net pay 2 days early
  • Free debit card to use online, in-store, or at all ATMs
  • Rewards points (CASH!) from every paycheck and every time you spend with your Paid debit card:
    • 3x Points on Direct Deposit: Earn up to triple rewards (3) for every dollar of net pay deposited into your Paid personal checking account
    • 3x Points on Spend: Earn triple rewards (3) for every dollar spent on your Paid debit card
Are there fees for employees?
There are no fees for using Paid - NO setup fees, account fees, or annual fees.
What happens if I leave my job? Can I still use my Paid checking account?
Absolutely. You will always have personal, private access to your Paid account, which can operate independently of your payroll interactions with
your company.
What if my employer doesn't use Paid?
If you’re interested in the benefits from Paid and you work for a small business (less than 200 employees) but your employer is not using Paid payroll, you can send them to HelloPaid.com to learn more and sign up. If you know they’re interested, you can email us at help@hellopaid.com and we’ll get them set up with an account personally!
Is there a mobile app?
We currently have a fully optimized web-browser experience - the mobile app is in the works! We’ll let you know as soon as it’s ready 😉

Other burning questions?

Paid is a d/b/a of Keep Financial Technologies, Inc. ("Keep"). Keep is a financial technology company and is not a bank. Banking services are provided by Thread Bank, Member FDIC. The Paid Mastercard Debit Card is issued by Thread Bank, Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. and may be used anywhere Mastercard cards are accepted. FDIC insurance is available for funds on deposit through Thread Bank, Member FDIC. Pass-through insurance coverage is subject to conditions.

  1. The interest rate on your account is 2.47% with an Annual Percentage Yield (APY) of 2.50%, effective as of 10/01/2024. Rate is variable and is subject to change at any time three (3) months after account opening. Fees may reduce earnings.
  2. Employees are eligible to receive 25% of their net pay 2 days before payday with the use of a Paid checking account. Terms and Conditions apply.
  3. Terms and Conditions apply to the rewards program. Paid Rewards earned will be credited into your account immediately. ATM transactions, the purchase of money orders or cash equivalents, and account funding made with your debit card are not eligible for Paid Rewards. Please refer to the Rewards Terms and Conditions for more details. Direct deposit requirements apply.