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FAQs

General
General
What is Paid?
Answer: Paid is an easy-to-use platform that offers core payroll services at no cost. The platform also delivers premium features to streamline and enhance various aspects of your business, including cash flow savings, revenue growth, employee recruiting, retention, and engagement.
How can Paid offer payroll for free?
Answer: We believe core payroll should be free.

Paid is able to offer free core payroll services due to benefits offered to your business and your employees. Our revenue is generated through optional premium features and services that are complementary to payroll, and that help optimize your business’s success and employee engagement.

When employers and employees are in complete alignment and leveraging premium services for their mutual benefit - payroll can be free.
What size businesses does Paid ideally support?
Answer: Paid is built for small to medium-sized businesses with 10 to 200 employees who are looking for a cost-effective, efficient, and reliable payroll solution.
Are there any fees with Paid?
Answer: There are no fees for Paid's core payroll. Optional premium features and additional services are clearly outlined and priced, with no surprises.
How is Paid more than payroll?
Paid offers free personal and business checking accounts to all Paid payroll customers - with industry-leading benefits like 2.50% annual percentage yield (APY), rewards points on deposits, and the ability to receive 25% of your pay 2 days early. Learn more about Paid payroll's checking accounts here.
Features + Rewards
Features
What are the core, free features of Paid?
Answer: Paid offers all essential payroll features, including (but not limited to) direct deposit, employee database, tax filing, compliance tracking, benefits & PTO, and initial W2 & 1099 generation per employee.
Can I process payroll for multiple business locations with Paid?
Answer: Yes, Paid supports payroll processing for multiple business locations and can handle state-specific tax requirements seamlessly.
What premium features does Paid offer?
Paid will soon offer optional premium features within the platform, including just-in-time funding, real-time pay for employees, smarter retention bonuses, flexible pay schedules, and more. Learn more about Paid's premium features.
Does Paid offering checking accounts?

Paid offers free personal and business checking accounts to all Paid payroll customers - with industry-leading benefits like 2.50% annual percentage yield (APY), rewards points on deposits, free debit cards with rewards points on spend, and the ability to receive 25% of your pay 2 days early.

Learn more about Paid's checking accounts here.

What rewards does Paid offer?

With Paid, you get rewarded with every paycheck and every time you spend with your Paid debit card: 

  • 3x Points on Direct Deposit: Earn up to triple rewards for every dollar of net pay deposited into your Paid personal checking account
  • 3x Points on Spend: Earn triple rewards for every dollar spent on your Paid debit card

Learn more about Paid's rewards here.

Setup
Setup and Integration
How do I get started with Paid?
Getting started is simple! Create your account here, follow the setup wizard to configure your account, and then you can begin processing payroll from our platform almost immediately.
Security and Compliance
Security and Compliance
How secure is my business and employee data with Paid?
Answer: Security is a top priority for us. We use advanced encryption and secure server environments to ensure that all of your data remains safe and confidential.
Is Paid compliant with federal and state payroll regulations?
Answer: Absolutely. Paid stays up-to-date with all federal and state regulations to ensure that your payroll processing is compliant at all times.
Support
Support
What customer support does Paid offer?

Answer: We offer comprehensive support through various channels including:

Our dedicated team is available to help you with any questions or issues you may encounter.
For Employees
For Employees
What rewards are available to employees?

Employees get all of the benefits of Paid! 

  • Free checking account with 2.50% annual percentage yield (APY)
  • The option to receive 25% of your net pay 2 days early
  • Free debit card to use online, in-store, or at all ATMs
  • Rewards points (CASH!) from every paycheck and every time you spend with your Paid debit card: 
    • 3x Points on Direct Deposit: Earn up to triple rewards3 for every dollar of net pay deposited into your Paid personal checking account
    • 3x Points on Spend: Earn triple rewards3 for every dollar spent on your Paid debit card

 

Are there any fees?

There are no fees for using Paid - NO setup fees, account fees, or annual fees.

What happens if I leave my job?

Can I still use my Paid checking account? 

Absolutely. You will always have personal, private access to your Paid account, which can operate independently of your payroll interactions with your company. 

 

What if my employer doesn't use Paid?
If you’re interested in the benefits from Paid and you work for a small business (less than 200 employees) but your employer is not using Paid payroll, you can send them to HelloPaid.com to learn more and sign up. If you know they’re interested, you can email us at help@hellopaid.com and we’ll get them set up with an account personally! 
Is there a mobile app?
We currently have a fully optimized web-browser experience - the mobile app is in the works! We’ll let you know as soon as it’s ready 😛 

Other burning questions?

Paid is a d/b/a of Keep Financial Technologies, Inc. ("Keep"). Keep is a financial technology company and is not a bank. Banking services are provided by Thread Bank, Member FDIC. The Paid Mastercard Debit Card is issued by Thread Bank, Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. and may be used anywhere Mastercard cards are accepted. FDIC insurance is available for funds on deposit through Thread Bank, Member FDIC. Pass-through insurance coverage is subject to conditions.

Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks https://go.thread.bank/programbanks. Please contact customerservice@thread.bank with questions regarding the sweep program. Pass-through insurance coverage is subject to conditions.

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